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General Policies

Drop-off and Pickup (for session based classes, clinics, private lessons, and camps):

To ensure a smooth and organized experience for both parents and children at Industry Gymnastics, please follow these guidelines for your drop-off and pickup:

  • Arrival Instructions: Arrive at the Industry Gymnastics entrance on 5th Street and 50th Avenue. Your child will be let into the facility 5 minutes before their scheduled class.

  • Lobby policy for adults:

    • Monday through Friday Mornings (9am, 10am, and 11am classes): One adult may accompany each child into the facility. For Grownup and Me classes, the adult will enter the gym with their child. For 3-year-old classes, the adult may stay in the lobby to assist their child while they wait and during dismissal. There is no need to remain in the lobby while the child is in class.

    • Monday through Friday Afternoons and all Saturday Classes: During these times, due to the number of children in the facility, the lobby is closed to all parents and visitors to minimize foot traffic. Goodbye hugs and special handshakes should happen at the foot of the ramp before children enter the facility. You can view the gym activities through the windows on 50th Avenue.

  • Punctuality: Children arriving more than 15 minutes late to class will not be allowed to attend class that day. You are welcome to schedule a makeup session for the missed class

  • Strollers and Scooters Policy: Strollers and scooters are not allowed inside the facility. You can leave them outside, but please note that we are not responsible for any loss or theft, so it's advisable to bring a lock for added security.

  • Attire and Drop-off: Children should arrive at the gym dressed in their gymnastics clothing and ready for class. For drop-off, coaches will be in the lobby to welcome each child. Ensure your child is dressed in layers and wears shoes that are easy to put on and take off.

  • Dismissal: After the class, coaches will dismiss the children at our entrance on 5th Street and 50th Avenue.​

Grownup & Me Classes:

Don't forget to share this information with the adult that's bringing your child to class:

  • Get ready to participate! These classes are interactive, and we count on your help to ensure a safe and enjoyable experience

  • No phone calls or texting during class, please! If you do need to make an urgent phone call, please step into the lobby to do so and be sure to bring your child with you.

  • Older siblings cannot join the class or wait in our lobby, but younger siblings who can be worn in a carrier are welcome.

  • If you have twins, remember that two adults must be present to participate in the class.

  • To ensure a smooth class experience and due to our limited facility space, only one adult can accompany each registered child inside the gym. Any additional adults are kindly requested to wait in the lobby during the class. If you have someone else who wishes to observe the class from the lobby, we kindly request that you limit the number of additional guests to just one.

  • If you do decide to bring a guest, we ask that the adult who usually accompanies the child to class enters the gym with the registered child, while the guest remains in the lobby. We understand that having family members present can be enjoyable, but it can disrupt the class since they may not be familiar with the rules and structure. It can also divert your child's attention away from the class, as they might be more inclined to play with the visiting guest.

  • Please inform your guest not to stand in the doorway of the gym, tap on the glass, or shout into the gym to gain your child's attention. This is not only disruptive but also poses a safety risk, as it could distract a child who needs to focus on the equipment and exercises.

Makeup Policies (for session based classes):

Don't skip over this part! Read through this policy so that we're all on the same page when it comes to makeups:

  • As a courtesy, each child will receive 2 makeups per session. Availability depends on space in classes for your child's age group and must be scheduled at least 24 hours in advance by emailing info@industrygymnastics.com.

  • While we understand that coming on a different day/time may not work for your schedule, we do not offer credits, refunds, or prorated tuition if you're unable to find a suitable class to attend for a makeup. Makeups do not rollover to the following session. Any unused makeups are forfeit at the end of the session and cannot be exchanged for credit or refunds.

  • Due to the high demand for makeups, cancellations and rescheduling of makeup classes must be made 24 hours or more in advance of the scheduled makeup. Failure to do so, or failure to show up for your scheduled makeup, will result in a loss of your makeup.​​

  • Makeups can not be scheduled the first or last week of the session.

  • There are no makeups for private lessons, clinics, or camps.

Withdrawal Policies:

  • Session based classes (Cubs, Tigers, Tigers Plus, Jaguars, and Panthers):

    • New Families (this is your first session with us): If your child doesn't love their class, reach out to us after their 1st class, but before their 2nd class, to receive a full refund (less the processing fee). If you withdraw after the second class, we provide you with an in-house credit, minus the number of classes that your child attended.

    • Returning Families (you've taken classes with us in the past): Withdrawals must be made 1 week before classes begin in order to receive a full refund (less the processing fee). Withdrawals made after that time will receive an in-house credit, minus the number of classes that your child attended.

  • Camps (Mid-winter break, spring break, and summer): Cancellations must be made 1 week prior to your child's camp start date in order to receive a full refund (less the processing fee).

  • Drop-in classes (Baby Bobcats, clinics, adult open gym, private lessons, sensory friendly classes, gender expansive classes): Cancellations must be made 24 hours in advance in order to receive a full refund.

Health Policies:

For the safety and health of all our students, please keep your child home if they have these symptoms:

  • Fever

  • Diarrhea

  • Vomiting

  • Breathing trouble, strep throat, continuous coughing

  • Lice or nits

  • Unexplained rash or ringworm

  • Conjunctivitis

  • Coxsackievirus

Children may return to class when they are symptom-free for a minimum of 24 hours without the use of fever-reducing medications.

Service Refusal Policy:

At Industry Gymnastics, we are committed to providing a safe and welcoming environment for all our customers. However, we reserve the right to refuse service to any individual or group under certain circumstances. It is important to note that our refusal of service is never based on an individual's race, religion, ethnicity, gender, sexual orientation, disability, or any other protected characteristic recognized by applicable laws.

Reasons for refusal of service may include but are not limited to:

  • Safety Concerns: If we believe that an individual's participation in our gymnastics programs poses a safety risk to themselves or others.

  • Violation of Facility Rules: If an individual repeatedly violates our facility rules and regulations, compromising the safety and experience of others.

  • Failure to Comply: If an individual refuses to comply with our policies, instructions, or requests made by our staff members that are essential for the safe and efficient operation of our facility.

  • Non-Payment: If an individual consistently fails to make timely payments for our services or programs.

  • Unsportsmanlike Conduct: If an individual engages in unsportsmanlike conduct, harassment, bullying, or any form of disruptive behavior towards other customers or staff.

We understand that situations may arise that warrant the refusal of service, and we will always strive to handle such situations in a fair, respectful, and non-discriminatory manner.

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